At Best Sandals Store, we want you to be completely satisfied with your Melissa footwear purchase. If for any reason you’re not happy with your order, we offer a straightforward returns and exchanges process within 15 days of receiving your items.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • Items must be unused, in their original condition, and in the original packaging
  • Returns must be initiated within 15 days of delivery
  • A proof of purchase or order number is required

Important Note: For hygiene reasons, we cannot accept returns or exchanges on the following products:

  • Adult Flip Flops
  • Baby Sandals
  • Kids Flip Flops

These items are final sale unless they arrive defective or damaged.

Return & Exchange Process

  1. Initiate Your Request: Email us at [email protected] with your return/exchange request within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
  2. Wait for Approval: Our team will review your request and send you a Return Merchandise Authorization (RMA) number and instructions within 2 business days.
  3. Package Your Items: Securely pack the items in their original packaging with the RMA number clearly visible on the outside of the package.
  4. Ship Your Return: Send the package to our returns center at the address provided in your RMA instructions. We recommend using a trackable shipping service as you are responsible for the items until they reach us.

Return Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Best Sandals Store Customer Service, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details: – Item Name: – Size: – Reason for Return/Exchange: – Preferred Resolution: [Refund/Exchange for (specify size or style)] Please let me know the next steps to complete this process. Best regards, [Your Full Name] [Your Contact Information]

Refund Information

Once we receive and inspect your returned item:

  • Processing Time: Refunds are processed within 3-5 business days after we receive your return.
  • Refund Method: Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping fees are non-refundable. For exchanges, we’ll cover the cost of shipping the replacement item to you.

Note: Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Exchange Information

For exchanges:

  • We’ll ship your replacement item once we receive your return.
  • If the item you want is out of stock, we’ll contact you to discuss alternatives or issue a refund.
  • Exchanges are subject to product availability.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund at no additional cost to you.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.

International Returns

For international returns (outside the US):

  • Customers are responsible for any customs fees, taxes, or duties associated with the return shipment.
  • Refunds will be issued in US dollars and may be subject to currency conversion fees by your bank.

If you have any questions about our returns and exchanges policy, please don’t hesitate to contact our friendly customer service team at [email protected].

Thank you for shopping at Best Sandals Store – where comfort meets style in every step!