Welcome to Best Sandals Store’s FAQ section! We’ve compiled answers to the most common questions about our stylish Melissa footwear collection. If you don’t find what you’re looking for, please don’t hesitate to contact our friendly customer service team at [email protected].
About Our Products
What types of footwear do you offer?
We specialize in fashionable and comfortable Melissa footwear for all ages! Our collection includes:
- For Adults: Boots, Flats, Flip Flops, Heels, Mules, Platforms, Sandals, Slides, and Sneakers
- For Babies: Boots, Flats, Sandals, and Sneakers
- For Kids: Flats, Flip Flops, and Sandals
Are your shoes true to size?
Yes! Our Melissa footwear is designed to fit true to size. We recommend ordering your usual shoe size. If you’re between sizes or have specific fit concerns, consider sizing up for maximum comfort, especially for our sandals and slides.
What makes Melissa footwear special?
Melissa shoes are renowned for their:
- Signature lightweight and flexible material
- Eco-friendly production (made from recyclable materials)
- Unique, playful designs that don’t compromise on comfort
- Durable construction that maintains its shape over time
Ordering & Account Questions
How do I create an account?
Simply begin the checkout process and you’ll have the option to create an account. Having an account lets you track orders, save your shipping information for faster checkout, and receive exclusive offers.
I forgot my password. What should I do?
Click on “Forgot Password” on the login page, and we’ll send instructions to reset your password to the email address associated with your account.
Can I modify or cancel my order after placing it?
We process orders quickly to get your footwear to you as soon as possible. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t been processed yet.
Payment Options
What payment methods do you accept?
We accept all major credit cards: Visa, MasterCard, and JCB. We also accept PayPal for secure checkout.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all your payment information. We never store your full credit card details on our servers.
Why was my payment declined?
Payment declines usually occur because:
- Incorrect card information entered
- Insufficient funds in your account
- Your bank’s fraud prevention measures
Shipping & Delivery
Where do you ship?
We ship Melissa footwear worldwide! However, we currently cannot ship to some Asian countries and remote locations. If you’re unsure about delivery to your area, please contact us before ordering.
What are my shipping options?
We offer two convenient shipping methods:
- Standard Shipping ($12.95 USD): 10-15 business days after dispatch via DHL or FedEx
- Free Shipping: For orders over $50, 15-25 business days after dispatch via EMS
How can I track my order?
Once your order ships, you’ll receive a confirmation email with your tracking number. Click the tracking link or enter the number on the carrier’s website (DHL, FedEx, or EMS) to follow your package’s journey.
Will I need to pay customs fees?
International shipments may be subject to customs fees, taxes, or import duties depending on your country’s regulations. These fees are the responsibility of the recipient and are not included in your order total. We recommend checking with your local customs office if you’re unsure about potential charges.
Returns & Exchanges
What’s your return policy?
We want you to love your Melissa footwear! You may return unworn, undamaged items in their original packaging within 15 days of receiving your order for a full refund (minus original shipping costs). Sale items are final sale unless defective.
How do I initiate a return?
Please email our customer service team at [email protected] with your order number and the items you wish to return. We’ll provide return instructions and the appropriate address. For your protection, we recommend using a trackable shipping method.
When will I receive my refund?
Once we receive and inspect your return, we’ll process your refund within 5-7 business days. Refunds will be issued to your original payment method. Please note it may take additional time for your bank or credit card company to post the refund to your account.
Do you offer exchanges?
Currently, we don’t offer direct exchanges. For a different size or style, please return the original item (following our return policy) and place a new order. This ensures you get your preferred item as quickly as possible.
Contact Information
How can I contact customer service?
We’re happy to help! You can reach our friendly customer service team at:
- Email: [email protected]
- Mailing Address: 8320 Cloud Street, Laurel, US 20724
Thank you for choosing Best Sandals Store for your Melissa footwear needs! We’re committed to providing stylish, comfortable shoes with exceptional customer service. Happy stepping!